![]() CASCOM G/6 will continue to provide support for the below referenced items but tickets must still be submitted through AESD so that a work order can be generated as explained above. The services listed below are excluded from the OPORD. **FAILURE TO FOLLOW PROCEDURES MAY RESULT IN PROCESSING DELAYS** If you are having problems accessing the portals please contact the AESD service desk by calling 1-86. (Click on the Enterprise Requests Button above) AKO, Enterprise E-mail) can contact the AESD service desk by calling 1-86 or online through their Enterprise Requests Self Service Portal. Users requesting enterprise resource support (e.g. (Click on the Local Requests Button above) computing, printing, software, file storage, permissions, event support, teleconferences, and other Fort Gregg-Adams related resources) can contact the AESD service desk by calling 1-86 or online through their Local Requests Self Service Portal. Users requesting local IT support assistance (e.g. In either case, AESD must be contacted either by phone or via one of their Self Service Portals to start the IT support process regardless of who will complete the request. If the issue is considered above baseline IT support or is part of the AESD support exclusions (see below), it will be assigned to a local CASCOM G-6 Technician for resolution. If the work order is considered part of baseline IT support, it will be assigned to a local Fort Gregg-Adams NEC Technician for resolution. All customers are directed to contact AESD-W so their problem can be resolved by phone or documented and assigned to a NEC-LEE or a CASCOM G-6 technician for local support. AESD-W operates 24 hours a day, seven days per week, 365 days per year, and is responsible for directly resolving or coordinating your IT support requests. Seals of the Middle District of Georgia.REF OPORD 93-161020-17 Army Enterprise Service Desk-Worldwide (AESD-W), Knowledge Management Support Policyįort Gregg-Adams/CASCOM transitioned baseline IT service and support to AESD-W and use of the Army's enterprise service desk system for all work order submissions on 1 January 17. Attorney Lindsay Kelly of the Eastern District of Virginia and Assistant U.S. Roman of the Justice Department’s Computer Crime and Intellectual Property Section, Assistant U.S. The case is being prosecuted by Trial Attorney Peter V. ![]() This case was investigated by the Computer Crime Investigative Unit of U.S. 24, 2013, Brothers faces a maximum penalty of five years in prison. Brothers admitted to law enforcement that, in addition to illegally accessing the victims’ Army Knowledge Online accounts, she regularly harassed the victims by telephone and accessed several credit card accounts belonging to one victim, and in one case authorized charges without the victim’s knowledge or consent.Īt sentencing, scheduled for Oct. When law enforcement searched Brothers’s home in Columbus, they recovered numerous documents printed from the Army Knowledge Online system that contained victims’ Social Security numbers, bank account numbers and employment history, including the Social Security number of one minor child. Brothers initially gained access by calling the Army Knowledge Online help desk in the Eastern District of Virginia and providing the victims’ Social Security numbers and dates of birth in order to obtain temporary passwords. 5, 2011, she repeatedly and intentionally accessed two victims’ Army Knowledge Online accounts, which contain personnel files for members of the armed services. In a statement of facts filed with the plea agreement, Brothers admitted that between April 24, 2009, and Oct. the Army Blackboard using their AKO (Army Knowledge Online) accounts or CAC. ![]() 14, 2013, in a five-count indictment returned by a federal grand jury in Alexandria, Va. For issues or concerns, email our helpdesk: Super MUTAS ruined the national. District Judge Clay Land in Columbus, Ga., to one count of unauthorized access to information from a U.S. Army Criminal Investigation Command’s Computer Crime Investigative Unit.īrothers pleaded guilty before U. ![]() Attorney for the Middle District of Georgia Michael J. Attorney for the Eastern District of Virginia Neil H. ![]() The guilty plea was announced by Acting Assistant Attorney General Mythili Raman of the Justice Department’s Criminal Division U.S. Army’s Army Knowledge Online computer system. Army, pleaded guilty today to unlawfully obtaining personal information from the U.S. Ammie Brothers, 29, of Columbus, Ga., a sergeant in the U.S. ![]()
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